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  • Writer's pictureKaren A

Troubleshoot Issues for Airthings Digital Radon Monitor

Radon is a radioactive gas that has been linked to the development of lung cancer. In fact, radon exposure is the second most common cause of lung cancer, behind only smoking. Digital radon monitors from Airthings are capable of detecting and monitoring radon levels in the home. They also provide reliable readings, which can assist homeowners in protecting their families from the potentially harmful effects of radon exposure. Nevertheless, just like any other technological gadget, the Airthings digital radon monitors are susceptible to experiencing technical difficulties on occasion. In this blog post, we will go through some of the most common troubleshooting issues that users of the Airthings digital radon monitor may come across, as well as the solutions to those problems.


1. Inaccurate readings of the text

Incorrect readings are one of the most prevalent concerns that arise with digital radon detectors manufactured by Airthings. This may be the result of a number of factors, including improper positioning of the monitor, inadequate ventilation, or the presence of additional radiation-emitting sources. It is recommended that you position the monitor in a location that has adequate ventilation and is located far from any sources of radiation in order to remedy this problem. In addition, before examining the readings on the radon monitor, it is essential to wait at least 24 hours, since this will ensure that the device has had sufficient time to acclimatize itself to the radon levels present in the surrounding environment.


2. Unreliable and poor connectivity

The Airthings digital radon monitors frequently suffer from a lack of connectivity, which is another typical concern. This may take place if the monitor is situated in a location that is insufficiently close to the router, or if there is interference coming from other electrical devices. It is recommended that the monitor be positioned in a location that is closer to the router, and that any other electrical devices that may be producing interference be turned off. This will allow the issue to be resolved. In addition, in order to guarantee accurate readings, it is critical to check that the monitor is linked to a Wi-Fi network that has a solid and consistent signal strength.


3. The device is not displaying any data.

If the digital radon monitor from Airthings is not displaying any data, this might be the result of a number of different issues, including a lack of connectivity, a problem with the software, or even physical damage to the device itself. It is recommended that you verify the connectivity first and make sure that the device is correctly connected to the Wi-Fi network in order to address this problem. Once you have done so, you can move on to further solutions. If the problem continues to exist, it is possible that it will be necessary to either restart the device or do an update on the software. In the event that the device continues to be unable to display data, it is recommended that you get in touch with Airthings support for assistance.


4. The device is unable to connect to the application

If the Airthings digital radon monitor is unable to connect to the app, this might be the result of a number of different issues, including a lack of connectivity, a problem with the device's software, or even damage to the device itself. It is recommended that you verify the connectivity first and make sure that the device is correctly connected to the Wi-Fi network in order to address this problem. Once you have done so, you can move on to further solutions.


5. Display not showing

On very rare occasions or after a very successful mitigation the device can take longer than 24 hours to display results. This can be from the fact that there is so little Radon gas in the air that the device has trouble calibrating and displaying these results. Please be patient in waiting for the results. If the device is still showing flashing dash marks try restarting it using the pin hole push button or by popping the batteries in and out of the device.


If you are still running into issues please feel free to contact us or Airthings directly.


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